ISO certifications state that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardization and quality assurance. The International Organization for Standardization (ISO) is an independent, non-governmental global body that unites experts to exchange knowledge and create internationally recognized standards that foster innovation and offer practical solutions to worldwide challenges.
At Lemax, we continually strive to bring innovation to help travel companies overcome any challenges they may encounter. It is of utmost importance to us to maintain a high level of quality and safety in all aspects of our work.
We are proud to announce that we currently hold three active ISO certifications:
- ISO 20000-1:2018 – IT Service Management
- ISO 27001:2022 – Information Security Management
- ISO 9001:2015 – Quality Management
ISO 20000 – The international ITSM (IT Service Management) standard makes it possible for IT departments to ensure that their ITSM procedures align with business requirements and global best practices.
ISO 20000 benefits us by:
- improving client satisfaction due to improved service,
- increasing operational simplicity due to more standardized service delivery,
- increasing efficiency resulting in lower operational expenses.
ISO 27001 defines the specification for an Information Security Management System (ISMS) – a structured framework of policies and procedures covering all physical, technical, and legal controls related to information security.
ISO 27001 makes sure that the entire organization is protected by:
- boosting resistance against cyberattacks,
- reacting to alterations in security threats,
- cutting back on investment and defense technology that is ineffective,
- establishing a framework that is centrally controlled and secures all data in one location,
- safeguarding the availability, confidentiality, and integrity of data.
The best-known quality management standard worldwide for businesses of all sizes is the ISO 9000 family. To operate your business with common sense and continuously satisfy consumers and other stakeholders, ISO 9001 offers a framework and set of principles. ISO 9001 certification lays the groundwork for effective systems that consistently deliver high-quality products or services.
ISO 9001 helps with the following:
- giving Lemax a competitive advantage both locally and globally,
- identifying areas for continuous improvement,
- establishing corrective and preventative measures as a corporate culture for ongoing process improvement,
- promoting customer-focused employment,
- increasing efficiency, profitability, and overall communication,
- reducing costs while improving reliability and traceability
- enabling traceability,
- decreasing expenses while increasing product/service reliability,
- strengthening risk management and stakeholder relationships
- enhancing the company’s brand and reputation.
At Lemax, we recognize that a company’s success relies on consistently upholding high-quality standards. Quality encompasses not only the final products but also all the systems and processes that contribute to their creation. We are deeply committed to continuous improvement to meet the expectations of our clients and partners, and we take great pride in these certifications that showcase our dedication and hard work.
