Lemax is a product company driven by the ambition to empower travel businesses worldwide. With our SaaS solution, we are impacting how travel companies operate. By digitalizing their businesses, automating manual processes, and enhancing the entire customer journey, we are strategic partners to our clients, providing them with core business solutions.

Our team consists of 100+ people in our offices in Zagreb and Osijek. By joining Lemax, you will have the opportunity to be a part of this ambitious mission and work alongside experts with extensive domain knowledge, but also genuinely good people.

We are looking for a Technical Support Specialist who can troubleshoot technical problems with internal teams and help remove any roadblocks stopping our customers from getting the most out of the Lemax system.

Key responsibilities:

• Troubleshooting and providing solutions to clients’ technical issues within the Lemax system using our ticketing system, email, and Skype
• Answering technical how-to questions and helping customers use a variety of modules and integrations within the Lemax system
• Collaborating with all internal teams to remove any technical roadblocks
• Troubleshooting and providing solutions to customers’ technical issues within the Lemax system
• Writing and maintaining technical specifications to define the requirements for different customer integrations
• Writing and maintaining technical documentation which will enable our clients to understand and use our products easily

Who are we looking for?

• Possibility to work on a student contract for a longer period (minimum 6 months)
• Availability for work at least 30 hours/ week
• Excellent written and spoken English language skills
• Strong analytical and problem-solving skills
• Being able to quickly adapt to changing priorities and customer needs
• Understanding of at least one programming language (.NET, C# or Java are a particular plus)

Optional (not mandatory but encouraged):

• Students from engineering, computer science, or a similar technical discipline
• Experience in enterprise technical support, IT support, or as a technical engineer
• Basic knowledge in email protocols (POP3/SMTP/IMAP) and website knowledge (HTML, CSS, DNS, SSL)
• Basics of SQL 
• Basic understanding of API, XML and JSON

What’s in it for you?

• As a Technical Support Specialist at Lemax, you will broaden your knowledge in different technical domains
• Working with a highly scalable SaaS product – which is on the trajectory of becoming one of the leading solutions for the tourism industry globally

Benefits that we offer to the Lemax employees:

• Hybrid model – 10 days per month for working from home
• Fully covered sick leave
• Days off for important life events
• Exchangeable public holidays – exchangeable for another day off within the same month
• Internal and external education, conferences & meetups, office library, Pluralsight access
• Gamification – earning credits to win rewards for speaking in lectures/conferences, referring employees, writing blogs, or participating in media interviews/articles.
• Budget for team building for every team
• Company team building events
• Workspace healthy perks (standing desks, fresh fruit, beverages, etc.)
• Parking spots
• Baby bonus
• Part-time working hours for mothers during the first month after returning from maternity leave, with a full-time salary
• Possibility of investing in the III pension pillar
• Possibility of sabbatical leave – duration 2 months (after 5 years in the company)

If this description aligns with your professional aspirations and desire to elevate your career within such an environment, we invite you to apply and engage in further dialogue with us!

How to apply?

Please send us your CV via the submission form (Apply for this job button below). We will process your application as soon as it arrives.

To learn more about our selection process, time frames, and steps, we invite you to read our blog post on this topic.

Application deadline: Open until filled.