Software Implementation, Training, Support | Services

Software implementation

We believe that software implementation is more important than the software itself!

Smoothly switch from the old system

Switching software is a real headache. That’s why our team assists you in switching from your old system to Lemax with ease.

Avoid gaps between your processes and the new software

To avoid Lemax not covering some parts of your business process, an in-depth analysis of all your processes is conducted during the sales process and especially when commencing implementation.

Continue using your existing dataset

Our team assists in importing data from your existing software solution, which means you can continue to work with Lemax unhindered.

Onboard with our travel industry experts

Our implementation consultants are experts in the tourism industry with each team member going through a rigorous onboarding process and learning not only the software and its implementation but common processes and practices in the travel industry.

Take advantage of our expertise and experience in project management

A huge difference exists between software training and implementation. Our experience has shown that learning and implementing software on your own is not the best approach. Software implementation is much than just training, as it requires integration with other software providers, websites, mapping of processes into the software, customization of documents. That is why project management is a necessary skill in successfully implementing software.
We are especially proud of our implementation process and our team which is highly experienced in project management, software implementation and the tourism industry. For the last 15 years, we have successfully on-boarded numerous customers and are constantly evolving our implementation procedures.

Your success is our key goal

When you purchase our system, you will be assigned an implementation consultant responsible for your project who will take care of the post-sales process. The implementation team will fully meet all the expectations you had before the implementation process, helping you become successful and meet your business goals with Lemax!

200+

SUCCESSFUL
IMPLEMENTATIONS
10+

IMPLEMENTATION
CONSULTANTS
8

WEEKS AVERAGE
IMPLEMENTATION DURATION
BASED IN THE
EUROPEAN UNION

Training and Consulting

We have an individual approach based on your business’s real examples.

Our most important training goal is to map your business processes onto the Lemax software and teach your employees to use the software. We have an individual approach because we understand that your travel business is unique!

After the initial meeting and once we are familiar with the business process in your travel company, we customize a training schedule that meets your needs. Training sessions are divided into your different company departments. Our trainings are not general, and we always provide our clients with the best possible training using examples from your business world (your company’s specific hotel price list rates, excursions, transfer rates and the like).

After completing training, your company will understand how the new software should be used and how it works in real life situations.

Customer support

We will get you up and running and become your partner as you continue to grow.

We provide effective support from our in-house employees that understand your specific issues. No autoresponders and untrained support people.

We assist Lemax users on a daily basis. Our customer support services help resolve specific issues relating to the system. Customer support is provided over the telephone, by e-mail, Skype or live support.

We maintain an extensive knowledge base on our support portal where customers can browse through how to guides, FAQ and helpful articles on using our software.

Expat Explore and Lemax’s partnership is built on the shared core values

There are two main reasons we picked Lemax. Obviously, the software itself needs to work. But most importantly, we felt that there's a good connection in terms of sharing the same core values - trustworthiness, openness, and always being ready to help. It's essential for us to share these values with our partners.

Nico Costerus

Head of Finance
Expat Explore Travel, UK

Lemax’s detailed and professional approach has been impressive

It has been a pleasure working with Lemax. Their detailed and professional approach during the sales and implementation process has been impressive and reassuring. We look forward to our teams working on the system and the positive impact it will have on our business.

Kim Anderson

Product Manager
Singita, South Africa

Lemax brings high level of automation

What has really been a game-changer for Asian Trails since day one is the ability to have a competent counterpart who understands our requirements. We chose Lemax, as one of the reasons, for a high level of automation - auto-confirmations to suppliers, auto-invoices, auto-itineraries, you name it!

Marcel Grifoll

Group CFO
Asian Trails, Bangkok, Thailand

Another member of our team that can actually do more than five people

My Costa Rica can now produce itineraries 3x faster and we had an increase in revenue of 35% since started using Lemax! It’s a great comprehensive platform that allows you to do all different things, not just itineraries, managing products and partners, analyzing revenue, but much more.

Jason Bateman

General Manager
My Costa Rica, Costa Rica

We have a reservation system that we can trust again!

From the start, we were working together as partners with the same goal. The ability for us to customize areas of the system allowed us to adapt as things changed and to manage the process in the system on both sides of the world removing the need for spreadsheets and emails bouncing back and forth.

Hannah-Jane Ellery

Group Project Manager
The Albatross Group, UK, AU

No.8 Tours grew the number of sold tours by 43% since using Lemax

Lemax allowed us to add more tours, which had a direct impact on our business by ensuring additional revenue. With a 43% increase in the number of tours, our profit has grown by 20% since using Lemax. We were safe to invest in increasing not only the total number but also the quality of our tours.

Andy Somerville

Co-founder and CEO
No.8 Tours, New Zealand

Using Lemax for FITs now shows it’s strong side

Using the product over a year now I can clearly see the benefits, especially using Lemax for FITs now shows it's strong side. Cloud a.k.a. "anytime everywhere" is something I like the most about this software. And we love the people working for Lemax.

Oliver Riefler

Founder
SETT Worldwide, Germany

User friendly. Effective. With a dedicated support team!

Lemax support team are well versed in travel and implementation was a huge pleasure dealing with such a dedicated, knowledgeable team who find solutions on our behalf for every permutation. Loading of the system is easy and logical. The software is user-friendly and effective.

Elaine Durr

Operations Director
World Leisure Holidays, South Africa

We strive to provide the best service possible for your travel business