Lemax is a product company driven by the ambition to empower travel businesses worldwide. With our SaaS solution, we are impacting how travel companies operate. By digitizing their businesses, automating manual processes, and enhancing the entire customer journey, we are strategic partners to our clients, providing them with core business solutions.

Our team consists of 100+ people in our offices in Zagreb and Osijek. By joining Lemax, you will have the opportunity to be a part of this ambitious mission and work alongside experts with extensive domain knowledge, but also genuinely good people.

We seek a mid to senior-level Software Implementation Consultant with experience in complex software implementation projects to join our Implementation team. This role involves leveraging best practices to help scale our company and expand collaborations with enterprise clients. We need someone passionate about business analysis, digitalization, change management, and delivering results who is ready to tackle technically challenging and globally impactful projects.

In this role, you will interact daily with our flagship product (Lemax), contribute to standardizing our solutions in collaboration with other departments, and be a consultant for large implementation projects involving extensive technical aspects. You will create solutions that meet client goals within our existing system while aligning with our future direction.

We believe that in our environment, someone with experience can continue their professional development as the organization scales and tackle the interesting projects that lie ahead.

If you’re excited by this challenge and motivated by the opportunity, we want to hear from you!

Key responsibilities: 

• Managing effective Tier 1 and Tier 2 implementation projects for our flagship product and ensuring product adoption through all project phases
• Identifying, analyzing, and deeply understanding customers’ requirements and needs from the very beginning, including deep involvement in the pre-sales process
• Defining solutions and mapping business processes – defining how to effectively map business processes to our product (Business Process Reference Guides, SOP’s, specifications, gap analysis, process workflows…)
• Managing technical aspects that are part of the implementation project
• Gaining a deep understanding of complex Lemax areas, such as integrations, API, finances, data imports, etc.
• Conducting workshops and various training sessions both externally and internally
• Guiding customers through their main processes and top priorities, challenging current workflows, and helping them improve their business processes
• Maintaining and updating project documentation
• Collaborating closely with other team members and departments to ensure smooth knowledge transfer of client business processes and to help define the most appropriate solutions
• Providing feedback to the Product department to help improve various Lemax product areas
• Mentoring other team members

Who are we looking for in a Software Implementation Consultant?

Experience & Education:

• 8+ years of consultancy experience in software implementation projects (preferably experience working with product)
• Experience working on enterprise-level implementations with complex technical requirements, such as integrations, migrations, and new feature development
• Experience in leading business analysis and decision-making regarding solutions for clients
• Experience in driving change management within a business with various stakeholders

Skills & Mindset:

• Proficiency in both Croatian and English languages
• A mindset focused on delivering value to the client
• Curiosity for understanding complex systems and products
• Analytical skills and a problem-solving mindset
• Strong communication and presentation skills
• Ability to gather information, summarize, and lead topics over time
• Willingness to share knowledge
• Respecting project constraints – budget, timeline
• A team player who fosters cross-functional collaboration
• Openness to creating new internal processes and ways of working 
• A global mindset with adaptability to diverse cultures
• Willingness to travel occasionally
• Occasional flexibility for shifting work hours to engage with clients from different time zones

What’s in it for you?

• Implementing a product that addresses the core issues of our clients, enabling tour operators to efficiently create, sell, and operate multi-day tours, and ensuring end-to-end integration with their suppliers and customers
• Working on the standardization of solutions implemented for clients, ensuring faster and more efficient deliveries and easier maintenance
• Direct impact on how work is conducted within the department (setting standards)
• Working in a scale-up company which means we have a proven market fit, a stable base of customers, ambitious goals, and a balance between established processes and maintaining speed and innovation
• Working with a highly scalable SaaS product that is on the trajectory to become one of the leading solutions for the travel industry globally
• Gaining in-depth knowledge of our product, industry standards, and clients’ business processes, as well as Lemax’s strategic goals, allows you to impact our customers and Lemax’s success simultaneously – you are valuable to both the clients’ business and our company’s business

Benefits that we offer to the Lemax employees:

• Hybrid model – 10 days per month for working from home
• Fully covered sick leave
• Days off for important life events
• Exchangeable public holidays – exchangeable for another day off within the same month
• Opportunity to either work remotely or enjoy a vacation in our HQ in Šibenik
• Internal and external education, conferences & meetups, office library
• Budget for team building for every team
• Company team-building events
• Gamification – earning credits to win rewards for speaking in lectures/conferences, referring employees, writing blogs, or participating in media interviews/articles
• Workspace healthy perks (standing desks, fresh fruit, beverages, etc.)
• Parking spots
• Baby bonus
• Part-time working hours for mothers during the first month after returning from maternity leave, with a full-time salary
• Possibility of investing in the III pension pillar
• Possibility of sabbatical leave – duration 2 months (after 5 years in the company)

If this description aligns with your professional aspirations and desire to elevate your career within such an environment, we invite you to apply and engage in further dialogue with us!

Lemax Insights to learn more

If you want to explore the processes and opportunities at Lemax further, we recommend reading Uncovering Business Analysis Opportunities in Vertical SaaS along with other topics we have covered.

How to apply?

Please send us your CV via the submission form (Apply for this job button below). We will process your application as soon as it arrives.

We invite you to read our blog post to learn more about our selection process, time frames, and steps.

Application deadline: Open until filled.