Lemax is a product company driven by the ambition to empower travel businesses worldwide. With our SaaS solution, we are impacting how travel companies operate. By digitizing their businesses, automating manual processes, and enhancing the entire customer journey, we are strategic partners to our clients, providing them with core business solutions.

Our team consists of 100+ people in our offices in Zagreb and Osijek. By joining Lemax, you will have the opportunity to be a part of this ambitious mission and work alongside experts with extensive domain knowledge, but also genuinely good people.

We seek an experienced Senior Software Implementation Consultant  with a solid track record in complex software implementation projects to join our Implementation team. This role involves leveraging best practices to help scale our company and expand collaborations with enterprise clients. We need someone passionate about business analysis, digitalization, change management, and delivering results who is ready to tackle technically challenging and globally impactful projects.

In this role, you will interact daily with our flagship product (Lemax), contribute to standardizing our solutions in collaboration with other departments, and be a consultant for large implementation projects involving extensive technical aspects. You will create solutions that meet client goals within our existing system while aligning with our future direction.

We believe that in our environment, someone with experience can continue their professional development as the organization scales and tackle the interesting projects that lie ahead.

If you’re excited by this challenge and motivated by the opportunity, we want to hear from you!

Key responsibilities: 

• Managing effective Tier 1 and Tier 2 implementation projects for our flagship product and ensuring product adoption through all project phases
• Identifying, analyzing, and deeply understanding customers’ requirements and needs from the very beginning, including deep involvement in the pre-sales process
• Defining solutions and mapping business processes – defining how to effectively map business processes to our product (Business Process Reference Guides, SOP’s, specifications, gap analysis, process workflows…)
• Managing technical aspects that are part of the implementation project
• Gaining a deep understanding of complex Lemax areas, such as integrations, API, finances, data imports, etc.
• Conducting workshops and various training sessions both externally and internally
• Guiding customers through their main processes and top priorities, challenging current workflows, and helping them improve their business processes
• Maintaining and updating project documentation
• Collaborating closely with other team members and departments to ensure smooth knowledge transfer of client business processes and to help define the most appropriate solutions
• Providing feedback to the Product department to help improve various Lemax product areas
• Mentoring other team members

Who are we looking for in a Senior Software Implementation Consultant?

Experience & Education:

• 5+ years of consultancy experience in software implementation projects (preferably experience working with product), with an overall business experience of at least 10+ years 
• Experience working on enterprise-level implementations with complex technical requirements, such as integrations, migrations, and new feature development
• Experience in leading business analysis and decision-making regarding solutions for clients
• Experience in driving change management within a business with various stakeholders

Skills & Mindset:

• Proficiency in both Croatian and English languages
• A mindset focused on delivering value to the client
• Curiosity for understanding complex systems and products
• Analytical skills and a problem-solving mindset
• Strong communication and presentation skills
• Ability to gather information, summarize, and lead topics over time
• Willingness to share knowledge
• Respecting project constraints – budget, timeline
• A team player who fosters cross-functional collaboration
• Openness to creating new internal processes and ways of working 
• A global mindset with adaptability to diverse cultures
• Willingness to travel occasionally
• Occasional flexibility for shifting work hours to engage with clients from different time zones

What’s in it for you?

• Impactful product implementation: Implement a product that addresses the core challenges of our clients, enabling tour operators to efficiently create, sell, and operate multi-day tours while ensuring seamless end-to-end integration with suppliers and customers
• Standardization & efficiency: Work on standardizing solutions for clients, ensuring faster and more efficient deliveries and easier maintenance
• Scale-up agility: Work with a proven high-growth product that balances stability with innovation, offering the opportunity to make a lasting impact in a global market
• Influence & best practices: Have a direct impact on how work is conducted within the department by setting standards
• Work-life balance: Hybrid work model, fully covered sick leave and flexibility in arranging work-life balance
• Growth & development: High quality onboarding, feedback culture, internal and external education
• Perks that matter: Gamification rewards (tech gear, dream trips, education funding), free parking, a well-equipped workspace, work remotely or enjoy a vacation in our Šibenik HQ, team-building events 
• Explore our benefits and see how we support our team!

If this description aligns with your professional aspirations and desire to elevate your career within such an environment, we invite you to apply and engage in further dialogue with us!

Lemax Insights to learn more

If you want to explore the processes and opportunities at Lemax further, we recommend reading Uncovering Business Analysis Opportunities in Vertical SaaS along with other topics we have covered.

How to apply?

Please send us your CV via the submission form (Apply for this job button below). We will process your application as soon as it arrives.

We invite you to read our blog post to learn more about our selection process, time frames, and steps.

Application deadline: Open until filled.