Lemax is a product company driven by the ambition to empower travel businesses worldwide. With our SaaS solution, we are impacting how travel companies operate. By digitizing their businesses, automating manual processes, and enhancing the entire customer journey, we are strategic partners to our clients, providing them core business solutions.

Our team consists of 100+ people in our offices in Zagreb and Osijek. By joining Lemax, you will have the opportunity to be a part of this ambitious mission and work alongside experts with extensive domain knowledge, but also genuinely good people.

We are now strengthening our Implementation team as we engage more with enterprise customers and extend our customer base. This department is dedicated to ensuring the successful delivery and software adoption of our product. By deeply understanding our product, customer needs, and Lemax’s strategy, our aim is to maximize the value our solutions provide to customers.

The primary focus of the Enterprise Project Manager is to effectively manage and lead large, complex implementation projects by coordinating project teams and developing new product functionalities for our enterprise-tier clients. Additionally, the role involves guiding our customers through the automation and digital transformation process to help them achieve their business goals using Lemax. We seek a candidate who thrives on challenges and is committed to delivering exceptional business value through strategic project execution and team empowerment.

If you could see yourself challenged and driven by this role, we want to hear from you!

Key responsibilities:

• Managing large implementation projects for our flagship SaaS product 
• Building strong customer relationships to understand challenges and needs, optimize solutions, and deliver business value
• Guiding customers on main business processes and priorities and leading change management during their digital transformation process
• Developing comprehensive project plans with customers and our team – outlining scope, timeline, milestones, deliverables, etc.
• Identifying project resource needs, managing staffing, and overseeing training 
• Monitoring and reporting project progress and ensuring high software adoption rates
• Serving as the escalation contact for customers and collaborating with internal stakeholders to achieve project goals
• Maintaining high-quality project documentation
• Engaging in the pre-sales process to support Sales team in defining project scope, timeline, and understanding customer requirements
• Mentoring and empowering team members to enhance team capabilities and expertise
• Championing process improvement and innovation within the team 
• Contributing to defining and executing strategic initiatives to achieve company goals
• Collaborating with colleagues from other departments

Who are we looking for in an Enterprise Project Manager?

Qualifications:

• 10+ years of experience as a consultant/business analyst/project manager, with a total of 15+ years of overall experience
• Successful track record of leading enterprise software projects
• Technical proficiency and the capability to delve into the specifics of software projects
• Demonstrated ability to build, lead, and motivate strong project teams
• Strong business acumen, supporting company goals with a holistic perspective
• Proficiency in Croatian and English with exceptional written and verbal communication skills

Desired skills and attitudes:

• Mindset oriented toward creating long-term value for customers and the company
• Strong sense of project ownership
• Take-charge and self-directed approach
• Striving for the betterment of the project and achieving business results
• Proactivity and curiosity in solving problems, along with the will to overcome any barriers
• An approach that emphasizes understanding the overall context and larger perspective 
• Optimistic and a can-do attitude
• Excellent communication and relationship-building skills
• Strong negotiation and influencing abilities
• Patient and composed under pressure
• Collaborative approach to teamwork, fostering cross-functional cooperation
• Willingness to share knowledge and mentor colleagues
• Global mindset, adaptability to diverse cultures
• Willingness to travel occasionally (a few times a year)
• Occasional flexibility for shifting work hours to engage with customers from different time zones

What’s in it for you?

• Leading the software implementation projects that impact clients in digitizing their business, transforming the organization, and delivering concrete business benefits
• Contributing to the transformation and digitalization of the entire travel industry (the industry is experiencing rapid growth in its demand for partners in digital transformation)
• Thriving in an environment that values cross-functional solid collaboration
• Our processes and team have solid fundamentals, but there is still room to influence, nudge, improve, and develop as we work towards scaling goals
• Working in a bootstrapped SaaS company that is among a few companies in Croatia that are in the scale-up phase

Benefits that we offer to the Lemax employees:

• Hybrid model – 10 days per month for working from home
• Fully covered sick leave
• Days off for important life events
• Exchangeable public holidays – exchangeable for another day off within the same month
• Opportunity to either work remotely or enjoy a vacation in our HQ in Šibenik
• Internal and external education, conferences & meetups, office library
• Gamification – earning credits to win rewards for speaking in lectures/conferences, referring employees, writing blogs, or participating in media interviews/articles
• Budget for team building for every team
• Company team building events
• Workspace healthy perks (standing desks, fresh fruit, beverages, etc.)
• Parking spots
• Baby bonus
• Part-time working hours for mothers during the first month after returning from maternity leave, with a full-time salary
• Possibility of investing in the III pension pillar
• Possibility of sabbatical leave – duration 2 months (after 5 years in the company)

If this description aligns with your professional aspirations and desire to elevate your career within such an environment, we invite you to apply and engage in further dialogue with us!

How to apply?

Please send us your CV via the submission form (Apply for this job button below). We will process your application as soon as it arrives.

We invite you to read our blog post to learn more about Lemax’s selection process, time frames, and steps!

Application deadline: Open until filled.