3 things you should think about when starting your travel website

There is nothing worse than visiting a travel website and seeing things that are totally out of space and time. As a tourist, I like the content to be adjusted to me, the things that matter to me should be highlighted. If this is so, I will continue to search through your site, if not

How to Manage a Successful Group Excursion

How many times did you go on an excursion organized by an agency and you were totally dissatisfied with the entire organization? The excursion did not go according to plan, you got the wrong room or you weren’t informed that the departure time for daily activities had changed and so on. I have to admit

Most popular blog articles for travel agencies and tour operators

In the sea of information, we’ve picked some interesting topics and popular articles from our blog. We’ve summarized it considering travel agencies and tour operators as two different business segments in order to provide the best content. Take a look at what were the most interesting things to read about. Travel agency most viewed #No5

Loyalty programmes as a way to increase your travel company’s income

Loyalty programmes are used for improving your relationship with your customers and nurturing mutual trust. This is a two way communication which allows you to can achieve two things: get new customers to trust you, and (or) motivate existing customers to travel with you more often. So, you can either try to increase the share-of-wallet

Advantages of web based reservation systems

In today’s world, time is money more than ever before. Some emergency situations just cannot wait till the next day at the office, and being able to access your work at any given time, regardless of where you are can make a world of difference. This is why the commonly used desktop systems are gradually

How to deal with difficult customers

  Unsatisfied customers will tell between 9 and 15 people about their experience. About 13% of unsatisfied customers tell more than 20 people. This is the reason why you have to be responsible and deal with all customers when they have something to say. Here are top 10 ways of how to do that.  

Why You Should Change Your Tour Operator Software

We have seen many prospects having outdated tour operator software that does not fit their needs, but they are reluctant about changing it. They are not even aware that this might be a huge problem when trying to keep up with their competitors. Here are the top reasons you should change your tour operator software:

How to treat corporate clients

We are all very happy when we manage to win in bidding and sign a contract with a big company. Of course it is a big success, but we have to be aware that it is just a starting point in the cooperation with corporate clients. Hard work has just begun. Corporate clients have some special